CPG Supply Chain SME (United States)
Poor service reliability, with OTIF (On-Time In-Full) delivery at 60%
Long and inefficient cash-to-cash cycle (~45 days)
Fragmented workflows across procurement, warehousing, and distribution
Low utilization of existing digital systemsLimited cross-functional visibility for decision-making
Lack of a clearly defined target operating model (TOM)
Misalignment between business processes and the custom digital platform
Absence of structured change management and adoption strategy
Siloed functional execution with weak governance mechanisms
Data inconsistencies limiting performance insights
Our team deployed an integrated transformation anchored on Operating Model Redesign and Adoption Engine™:
1. Operating Model Redesign
Designed a future-state operating model aligned to growth and service objectives
Standardized workflows across order management, inventory, and distribution
Defined clear accountability structures and decision rights
2. Digital Enablement (Leveraging Existing Custom System)
Reconfigured the client’s custom platform to align with optimized workflows
Improved data capture and reporting structures to enable real-time decision-making
Eliminated redundant manual processes
3. Adoption Engine™ Deployment
Delivered role-based training and workflow integration
Established performance dashboards tied to operational KPIs
Built internal capability through change champions and leadership alignment
4. Performance Governance
Introduced operational cadence (daily–weekly performance reviews)
Embedded KPIs for service level, working capital, and throughput
Linked operational performance to financial outcomes
Cash-to-cash cycle reduced from 45 days to 20 days (~55% improvement)
OTIF delivery improved from 60% to 85%
Significant improvement in cross-functional visibility and execution speed
Reduction in manual interventions across core workflows
Sustained improvements through embedded governance and adoption structures
Technology investments only deliver value when aligned with a clear operating model
Adoption—not implementation—is the critical success factor in digital transformation
Working capital improvements (cash-to-cash) can be unlocked through operational alignment
Service level improvements (OTIF) are a direct outcome of process integration and visibility
Embedding governance ensures transformation gains are sustained over time